Cookies
Like all websites, Reagent Tests UK uses cookies to better understand who is visiting the site, and to help us to figure out if we can make the resources we offer more helpful. For example, knowing which websites are linking to us allows us to visit to say “hi”, and hopefully answer any questions that might be raised in discussion forums. We really enjoy engaging with our customers so this is important to us.
We use cookie services from Google Analytics. You can visit this link to find out how to opt-out of Google’s ad-personalisation.
These are fully compliant with EU law and do not record any personally identifiable information, such as your unique IP address. We do not use cookies from Facebook. We do not share your cookies or browsing details to allow other organisations to target with adverts.
We do not use cookies to tell other sites what adverts they can display on our site. In fact, we’ve ditched adverts on our site completely.
We also have some internally managed cookies. We use these:
- To help us protect the site against would be hackers. These measure things like how many times someone tries to log in every minute.
- To allow the site to see if you are logged in to your Reagent Tests UK account.
- To remember your preferences on the site such as language settings.
Your right to privacy
Reagent Tests UK take privacy very seriously and have always provided tools to empower customer privacy.
All personal information is held strictly for the fulfilment of orders and communications relating to our products and projects. We store customer details given to us for 6 years as required by HMRC to prove that we are paying the correct amount of tax but we will not have to share these details with HMRC unless we fall under investigation.
When you pay, we share payment details with:
- SagePay (our payment gateway provider)
- SagePay send data to Elavon, our Acquiring Bank
We never store or even see your card details – they are encrypted by your browser and sent directly through to our bank which sends a message to us to approve or deny the payment. This is standard for most businesses.
If you opt-in to hear updates from us by email, we’ll also contact you up to 4 times per year to keep you informed about our work. If you do join our mailing list, we use.
to manage bulk emails. The details stored in our third party accounts are held in accordance with GDPR rules and protected with password only access. You can unsubscribe from email updates at any time by clicking the “unsubscribe” link at the bottom of any non-essential email we send.
Legal Requests
Your information will not be disclosed to any third party without your prior permission. This includes marketing agencies and law enforcement organisations. We would comply with court warrants as required by law but have never had a request from:
- UK National Crime Agency
- Local UK police forces
- US DEA
- Other US intelligence agencies
- Any EU police force
- Any drug crime agency
- Any other authority organisation
If you see these points change please be aware we may not be able to discuss why. Search “warrant canary” for more information.
Encryption & Security
We use full encryption on the site and use the PCI DSS security standard for securing payment details.
For additional security you can communicate with us using PGP. We cannot accept orders encrypted with PGP.
Our public key is accessible below.
Download RTUK_pubPGPkey.asc
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