We have some straightforward information that we need you to agree before we can send your products. Nothing is intended to catch you out – it’s more about what you can expect from Reagent Tests UK and our products.
- You must read the instructions for use which are provided with your order in full before using your reagents. Not only will they help you get the most from your kit, they also help keep you safe.
- Reagent tests cannot guarantee safety. They reduce the risk of misidentification of a substance but they do not make using substances safe. The only safe approach to drugs is to not take them.
- Reagent Tests UK uses the normal definition of “working day”. This is specified in the Companies Act 2006 .
Our straightforward delivery terms are set out on the delivery page. If your order is placed after 14:30, it will begin processing the next working day.
You are responsible for providing the correct address. If an incorrect address is provided then orders will be delivered to the address provided or delayed by up to 60 days in the UK or 120 days outside the UK. If a package is returned due to incorrect address then the postage charge is lost and there will be a charge for re-delivery.
Customer Service Contacts
The fastest way to contact us is by email.
Replying to the emails which we sent when you placed your order means we have all your details in one place.
If you have not placed an order with us then you can contact customers at reagent-tests.uk
Reagent Tests UK is a trading name of Reagent Research Ltd, registered company 10076739 in England and Wales.
VAT registration number (VRN): 285845161.
Our registered office is: 128 City Road, London, EC1V 2NX.
Our lab and warehouse are in Cambridge and are closed to the public.
You can call us on 020-3883-82-81 between 10:00-17:00 Monday to Friday.
Returns & Cancellations
You may cancel your order by emailing us. We will refund you fully if the order has not been processed. If the order has been processed, you will need to return it when it arrives.
We want you to love ordering from us and enjoy using our products – if you’re not happy then we really do want to know why and find out what we can do to make you happy. Therefore if you are not satisfied you are entitled to a product refund within 14 days by returning the order.
If you believe the carrier has damaged the package please take a photo of the packaging and notify us within 7 days.