All our shipping methods are discreet and use a plain brown box or grey mailer bag with nothing but the name & address on the outside. NO signature is required for standard and express, and they will fit through a standard letterbox (unless you have bought the precision balance which still fits through most. Product pages do list their dimensions). Orders are refrigerated until shipment. Maximum time between making order and shipping is 28 days to ensure long shelf life.
If you have any unanswered questions, you can email “admin at reagent-tests.uk” – we’re always happy to help :)
You will get an order placement confirmation from us, and then a second email when the order is dispatched from us.
Our standard shipping is low-priority to keep the cost as low as possible, currently free! It is typically dispatched on the Friday after you placed your order.
We offer an express delivery option (£3.00) which is typically dispatched within 24 hours of your order – this usually arrives within 1 day but could take up to 4 working days. If your order is very urgent, please use our Next Working Day service.
Next Working Day
If it is essential that you get your order fast then we offer a guaranteed service. We will refund your shipping charge in full if it does not arrive the next working day.
Orders placed after 15:00pm are unlikely to be dispatched on the same day and will be dispatched the next working day, email us to check. Orders placed after 15:45pm will never be dispatched on the same day. This service requires a signature.
This does not include any mention of the purpose of the order on the outside OR the inside of the box. There is no reaction guide and no mention of drugs or the names of any drugs anywhere. The bottles have their standard warning labels. You MUST download the instructions you receive when selecting this option.
£9.50. Your order will typically be dispatched within 5 working days. Deliveries typically take 4-6 working days but can take up to 15.
We don’t offer an express service but we can dispatch faster if you ask in the “order note” field and email us to let us know you’ve done that. Subject: “Order [number] Fast dispatch.”
We regret that we cannot ship reagents outside of Europe. We are able to ship non-liquid items anywhere in the world.
If for any reason you are not satisfied you are entitled to a full refund within 28 days, all you have to do is tell us why you’re returning it.
If you believe the carrier has damaged the package or delivered it late, please take a photo of the packaging and notify us within 7 days.